Terms & Conditions

Placing an order for goods on HimalayanSaltMasters.co.uk indicates your “acceptance” of our terms and conditions. Ideally, all payments must be with your own bank card and with adequate funds to make payment. Fraudulent use of bank cards will be reported to the relevant authorities. HimalayanSaltMasters.co.uk may suspend or cancel your order or registration immediately if you breach these terms and conditions.

Ordering:

You need to register yourself on our website to make orders. Simply select the items and their quantity to add them in the shopping basket. Make sure that you select the correct item and weight. Once done, you need to select the desired shipping type out of several options. You have to add at least one address to select it as your billing and delivery address. The billing address has to be the address where your bank card is registered. Please make sure that you provide all the correct details for a successful order to avoid any further delays.

Payments:

Once you completed the steps of adding products to the shipping basket and you have chosen the right shipping, then you have to check out for the payment. The quickest and safest method to pay is to pay online via Paypal or World Pay using your bank card. For a successful order, the payment transaction has to be approved by the bank.  Once your order is completed and the payment is received, you will receive the confirmation email from us.

VAT:

Please note, all prices include the VAT. If you are ordering from outside the Europe and the goods are going outside the Europe as well, then you don’t need to pay the VAT. However if you are within the Europe and you have a business as well as a valid VAT, then you need to provide us these details to the exemption from the VAT. In all other cases, you have to pay the VAT as per UK law.

Processing:

As soon as we receive a clear payment for your order, we start processing your order. In case if all the items are available and in stock, the orders are processed quicker and posted on same day or latest by next working day. However if any of the items are not in stock, you are informed by our customer support through telephone or email. In this situation, we always wait for your advice about getting a partial refund or choosing an alternative product.

Products:

It is important to know that the products might have a new packaging and labeling as compared to the image shown on the website, however if the product is same and only the packaging is new, this will be considered as the same product.  Props shown in the product image are not included in the order.

Cancellation:

You can cancel your order on the same day before 10:00am otherwise we may dispatch your order. In case if you are unable to inform us on time and the order is already dispatched, the only way to cancel that order is to wait until you receive the items and then sending them back to us to get the refund for the total amount of products.

Posting and Packaging:

We use Royal Mail, My Hermes and iPost for the shipment that is why we are unable to add any further instructions for their drivers. This means, we expect you to be at home to receive your parcel. All parcels will be dispatched through trackable service where a customer has selected trackable delivery option and we always send you a parcel tracking number by email.

Delivery:

As soon as you receive the parcel, please make sure that it is not opened or damaged, in case if you find any such thing, immediately tell the postman/driver and also inform us. The invoice paper is always included in the parcel. In case if you are not home, the delivery person may leave a contact card for you. This means, you should visit the nearest Post Office or Depot to collect your parcel. Please bring a poof of ID and your tracking number to collect your parcel and make sure that the parcel is not opened, leaked or damaged. If you do not receive your parcel between 14 to 21 days, please let us know immediately so that we can find it for you. We cannot do anything before 14 days and this is because of the policies defined by the shippers. In such situations, we always need a written email from you stating that you did not receive your parcel. In such situations, the shippers may take time of another 4 weeks before they can get back to us with the investigation report. We have to wait for this time frame as per their terms and conditions; there is absolutely no way to make this procedure quicker or earlier. As soon as we receive the feedback from the shippers, we immediately resend you new items or else you can advice us to make a refund for you. In some cases, this might happen because of a spelling mistake while typing in your delivery address so please make sure that you provide us a right delivery address. The delivery estimated time is 2 to 4 working days for the normal post and the next working day for the next day delivery. This time is treated only when you place your orders before 3:00pm. Any orders you place after 3:00pm will be processed next morning. The delivery time does not include any public holidays or weekends. For overseas orders, you may have to pay a custom duty; this depends upon the law of your country. Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control.

Returns:

You can return any items within 7 working days from the date you received them. In case of any returns, always make sure that the returned items are unopened and unused, please make sure they are packed and you have included the original invoice while returning them as we do not accept any returns without the original invoice or if they are used or opened. Used items cannot be accepted because of hygienic reasons. You can write down a small note on the invoice paper to tell us the reason why you are sending the items back and what products do you want as a replacement. The returning address is the address, mentioned on the invoice paper.

Liability/Refunds:

The cost of returning the item to us is your liability. The item is your responsibility until it reaches us, so for your own protection, we recommend that you send the parcel using a recorded or tracked delivery service. We cannot refund return items lost in the post. Postage charges are only refunded when the goods are confirmed as faulty or the wrong item has been shipped. How long does the return take? Please allow 7 to 10 working days from the date we have received the parcel for the item(s) to be checked and for the return to be processed. Please note: exchanges are subject to availability. Where replacement stock is not available a refund will be issued for your item.Refunds:

In case of any refund, the amount can only be refunded back to the same bank card that was used to make the purchase. All refunds take 2 to 3 working days from the date when the refund request is posted.  If a refund is for any damaged or lost parcel, the refund will not take place before the shippers provide us their feedback of investigation. If a refund is based on a faulty product which covers a manufacturer’s warranty, the refund will not take place before getting a feedback from the manufacturer.

Himalayan Salt UK